Skip to main content

MANAGING PORTLAND AND BEND'S TOP PROPERTIES

We consider property management as asset management and we understand this requires complete confidence and assurance. Our goal is to provide an ideal leasing experience for owners.

We cover every facet of management, including marketing and advertising, tenant sourcing and placement, leasing, routine and emergency maintenance, legal compliance and accounting. Our services are customizable, so if you prefer a hands-on approach, we can assist with lease placement and let you take care of the rest. And if you’re seeking more support, we can be with you at every step. We’ll be aligned with your needs and expectations from the beginning, so we can tailor our involvement to suit your requirements.

Our client list includes presidents and CEOs of some of the most well-known US and international companies, owners of top local real estate companies, philanthropists, hedge fund directors, investors and individual homeowners.

Request a Quote

DAILY DETAILS

There are many moving parts in caring for a property on a daily basis and we have a deep understanding of every aspect. From regularly scheduled property visits and maintenance, to administrative duties like record keeping with immediate online document access and instant funds transfers – we’ll ensure that you and your tenants are at ease. We operate using the industry’s leading technology, with full compliance of local and federal legal requirements, and with open communication from our expert team.

MARKETING SERVICES

Finding the right tenant for your property is our highest priority and our superior marketing is the foundation of our success. We have over 50 years of involvement in the communities we serve, decades of leasing experience and we utilize the latest technology to attract and retain quality tenants. Our personalized and attentive services will ensure you get the best possible coverage for your property across a broad range of marketing outlets to fill your vacancy sooner.

MAINTENANCE DIVISION

The backbone of any property management company is the ability to complete repairs quickly, at the lowest cost and with clear communication to the owner, tenant and vendor. The North Star maintenance division is an amazingly powerful entity. We use cloud based technology and in house schedulers that allow work orders to be easily submitted, assessed, approved, assigned and scheduled as rapidly as possible. This is also a robust communication tool that keeps owners informed in real time exactly what is happening with the care of their property. We have an internal crew of handy people, as well as long standing relationships with outside vendors who know exactly what our high standards are and our expectation of volume discounts.

NEXT STEPS

Knowing your investment is taken care of to sustain its value will give you peace of mind, so you can relax and focus on other things. Our approach is simple: we focus on securing the right tenant and keeping your property in excellent condition. Call us today to discuss your property, your requirements and how we can help you achieve your goals.

OUR SERVICES

We consider property management as asset management and we understand this requires complete confidence and assurance. Our goal is to provide an ideal leasing experience for owners.

ServiceNorth Star ManagedOwner Managed

Property Assessment (Rent rate based on neighborhood, condition of home, and local market trends)
yes
yes

Professional photography
yes
yes

Property Marketing and Advertising
yes
yes

Prospective Tenant Showings
yes
yes

Screening of potential tenants, verifying they meet North Star qualifications
yes
yes

Follow up with prospective tenants
yes
yes

Lease term negotiation and execution
yes
yes

Move-in readiness inspection
yes
yes

Security deposit and first month's rent collection
North Star-Managed

Electronic collection of monthly rent
North Star-Managed

Monthly electronic property statements and yearly tax reporting
North Star-Managed

Management of property maintenance requests including 24-hour tenant emergency line
North Star-Managed

Seasonal home maintenance (not mandatory – option to opt out)
North Star-Managed

Periodic routine inspections with follow-up reports and photos
North Star-Managed

Management of lease violations and complaints if they occur
North Star-Managed

Move-out inspection to determine any additional tenant charges beyond normal wear and tear
North Star-Managed

Initiate eviction and collection procedures if necessary
North Star-Managed

OUR PRICING

PORTLAND

North Star-Managed:

  • $500 Setup Fee
  • Tenant Placement Fee (75% of one month's rent)
  • Property Management Fee (8% of monthly rental income)
  • Additional 1% Monthly Management fee for homes within Portland City limits
  • Additional 1% Monthly Management fee for homes with HOAs requiring tenant or agent interaction
  • 10% fee for all gross invoices for outside vendor labor and utilities, up to $25 per transaction
  • $250 Lease Renewal Fee

Owner-Managed:

  • $500 Setup Fee
  • Tenant Placement Fee (One month's rent)
  • $1,000 Home Preparation Deposit (Credited to your account)
  • $250 Lease Renewal Fee (Optional at owner's request)

BEND

North Star-Managed:

  • $500 Setup Fee
  • Tenant Placement Fee (75% of one month’s rent)
  • Property Management Fee (8% of the monthly rental income)
  • Additional 1% Monthly Management fee for homes with HOAs requiring tenant or agent interaction
  • 10% fee for all gross invoices for outside vendor labor and utilities, up to $25 per transaction
  • $250 Lease Renewal Fee

Owner-Managed:

  • $500 Setup Fee
  • Tenant Placement Fee (75% of one month’s rent)
  • $1,000 Home Preparation Deposit (Credited to your account)
  • $250 Lease Renewal Fee (Optional at owner's request) 

recently leased properties

VIEW CURRENT LISTINGS
What’s next after my property is leased?

A copy of your signed lease will be saved to your portal. We will also electronically send you a W9 and provide instructions on how to set up your automatic direct banking deposits.

10 business days before the tenant(s) moves in, our Maintenance Department will inspect the property to ensure all home preparation items from the initial walk-through have been addressed. If the items aren't addressed before the tenant moves in, we may credit the tenant(s) rent until the items are completed.

For properties within Portland City limits and the City of Redmond: North Star will set up trash and recycling for the incoming tenants due to the city’s regulation that owners/property managers must keep trash accounts in their name. North Star will pay trash bills with rent funds and bill the exact amount back to the tenants.

How often will my property be inspected and will there be periodic maintenance?

Routine inspections will be conducted 1-2 times per year or on request. Reports with photos will be emailed to owners following instructions if there are concerns about repair needs. If you or your neighbors have concerns about tenants or the condition of your property, please contact North Star.

Periodic maintenance described on your property set up form includes sprinkler winterization and de-winterization, gutter cleaning, and HVAC maintenance. If you signed up for these, please make sure a current email is on file with North Star at all times and look out for these letters.

How does North Star manage work orders, home prep, upkeep and more?

Our goal is to provide quality work at a reasonable price with reliable and reputable technicians. We have a team of in-house maintenance technicians as well as a network of tradesmen, cleaners, landscapers, and other vendors who uphold North Star’s standards.

For in-house services, we charge $125 for the first hour and $75 for every additional hour. Please note our charges are based on market rates and are subject to change.

What do I do if I need to schedule an inspection or vendor work for the property?

Before visiting the property or grounds, please notify North Star, at minimum, 48 hours in advance. Once a tenant has the keys to the property, the have possession of the property and strict guidelines must be followed to avoid expensive legal penalties. If you, or a vendor on your behalf, need to go to the property or yard, please contact North Star first. Most tenants allow access with notice. If a tenant pursues a claim for unauthorized access to the home, the cost of penalty can be up to three month’s rent.

For non-urgent issues, we will provide at minimum, one weeks notice via email and mail.

Should I renew leases or put the home on the market?

It is important to consider your personal investment goals, current lease, sale market conditions, equity/basis, and cash flow from the property. Navigating this decision is one of the advantages of working with North Star.

When it comes to looking at your options, we suggest contacting your real estate agent. If you are not already working with an agent we recommend Nieland Homes, info@nielandhomes.com

I want to move back to my property, what are the steps?

If you plan to move back to your property at any time please communicate this to North Star so we can ensure 1) timely coordination with tenant for them to vacate the property, and 2) there are no unexpected tenant relocation fees, which can be up to $4,500.

For all Oregon Properties, there are restrictions on how and when a tenant’s lease must be terminated, even at the end date of the lease.